Yes, if you are not completely satisfied with a purchase, then we will create a solution for you. We want to make your experience with Thorne as satisfactory as possible.
How can we help?
To return or exchange a product purchased through Thorne or from a Thorne health-care practitioner, please call our Customer Service Department at 800-228-1966 or email firstname.lastname@example.org to receive s...
I am a health-care practitioner and one of my patients returned one of your products. Can I receive a credit for this product?
Yes, Thorne does accept product returns from patients. We do ask that you please contact us while the patient is still in your office so we can obtain information regarding why the product was retu...
Returning or exchanging a product that is past its expiration will generally only be given a 50-percent credit.'Please contact Thorne's Customer Service Department for further details.
I bought one of your products but I am not satisfied with it, but my doctor won't take it back because it has been opened. '
Please give us a call at 1-800-228-1966, and we will do our best to accomodate each unique situation.